Frequently Asked Questions

Rijoy Loyalty is an AI-powered loyalty rewards platform for businesses. It analyzes customer behavior and automatically triggers relevant points, rewards, and incentives to support engagement and repeat purchases.

You can launch a loyalty program in minutes rather than weeks. The no-code setup lets you customize the program, configure reward tiers, and start engaging customers immediately; most businesses are fully operational within 24 hours.

Yes. Rijoy Loyalty offers a 14-day free trial with full access to all features and no credit card required, so you can test the platform and configure your program before choosing a paid plan.

Customers see, on average, a 25% increase in repeat purchase rate, 40% higher customer lifetime value, and a 3x improvement in reward redemption rates. Results vary by industry and implementation, but most businesses see measurable ROI within the first 90 days.

Customers can earn points from purchases, account creation, social media follows, product reviews, referrals, birthday rewards, and other custom actions you define. Purchase rules can use a points-per-dollar model.

Yes. You can configure custom point multipliers for specific products, collections, or categories to incentivize higher-margin items or promote new products.

Point expiration is configurable. You can keep points active indefinitely, expire them after a period of inactivity, or use a rolling expiration policy.

Customers can redeem points for fixed discounts such as $5 or $10 off, percentage discounts such as 10% or 20% off, free products, free shipping, or custom rewards you create.

VIP tiers segment customers by spending, points earned, or order count. As customers move from tiers such as Bronze to Silver, Gold, and Platinum, they unlock exclusive benefits and improved rewards.

VIP benefits can include higher point multipliers, exclusive discounts, early access to sales, free-shipping thresholds, birthday bonuses, exclusive products, and priority customer support.

You control tier retention. Choose an annual calendar-year reset, a rolling period based on the last 12 months of activity, or lifetime status that is never lost once earned.

Rijoy Loyalty provides customizable email templates for tier upgrades, tier reminders, and benefits summaries. You can also show tier progress and benefits on your loyalty landing page.

Each customer receives a unique referral link or code. When a friend uses it to make a purchase, both the referrer and the new customer receive rewards that you configure.

You can offer points, fixed discounts, percentage discounts, free products, or store credit. The reward can differ for the referrer and the referred friend.

Built-in fraud detection includes IP tracking, email verification, minimum purchase requirements, and suspicious-activity alerts. You can also limit referral rewards per customer.

Yes. The analytics dashboard shows referral conversion rates, top referrers, referral revenue, and ROI on referral rewards. You can export the data for further analysis.

Rijoy's AI engine analyzes purchase history, browsing behavior, and engagement patterns, then sends personalized reward offers at the optimal time. This can increase redemption rates by up to 3x compared with generic loyalty programs.

Yes. AI Sidekick analyzes your store data and recommends point values, tier thresholds, and reward structures based on your industry and customer behavior. It can also help you modify existing configurations.

Yes. AI Sidekick can trigger personalized campaigns based on customer behavior, including win-back campaigns for lapsed customers, birthday rewards, tier-upgrade celebrations, and point-expiration reminders.

Yes. Rijoy says AI processing happens on secure servers with enterprise-grade encryption. Customer data is not shared with third parties, and you retain full ownership of your customer information.

Rijoy Loyalty offers flexible plans that start with a free tier for small businesses and scale to enterprise plans for high-volume merchants. All paid plans include unlimited program members and core features.

Yes. You can upgrade or downgrade at any time. Upgrades provide immediate access to new features, while downgrades take effect at the next billing cycle.

Yes. Rijoy Loyalty offers a 20% discount for annual billing on all paid plans, and the discount is reflected on your invoice immediately.

Rijoy Loyalty accepts major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. Enterprise accounts can also use bank transfers, and payments are processed through Stripe.

Rijoy Loyalty integrates with popular e-commerce, email marketing, and CRM tools, including Shopify, WooCommerce, Klaviyo, and Mailchimp. An API is also available for custom integrations.

To install Rijoy Loyalty, search for 'Rijoy Loyalty' in the Shopify App Store and select Install. The app then guides you through setup, which typically takes less than 10 minutes.

Yes. Customer-facing widgets are customizable to match your brand. You can adjust colors, fonts, layouts, and content with the visual editor; no coding is required.

Rijoy Loyalty provides 24/7 support by chat and email, documentation, video tutorials, and dedicated onboarding assistance. Enterprise customers also receive a dedicated account manager and priority support.